What’s the problem? The role of diagnosis in building the capacity of voluntary and community organisations
Walton, Caron; Macmillan, Rob (2015)

By identifying the support needs of voluntary and community organisations, diagnosis is commonly understood as an initial stage of effective and targeted capacity building. This paper offers a broader reflection, suggesting that diagnosis can play two other functions: as a selection
mechanism for access to capacity-building resources, but also as a market-making device in bringing together potential providers and would-be customers to discuss an intangible and difficult to describe process of organisational support.

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