Quality includes excellence in organisational systems as well as service provision. Good governance and management, including positive relationships, are required to sustain an effective social action project. Drawing on recent research into quality assessment through reflection in
faith-based social action settings, this article explores how reflective practice enables the release and resolution of tensions in organisational governance. Tensions, affecting key individuals or groups within organisations, may lie dormant for some time with no mechanism for addressing
them or they may be generated by the measurement process. The research revealed that, by returning to values, staff and trustees were able to express tensions without personalisation, thereby reducing threat and creating a context for transformation.
- ingentaconnect article page [Link]